Cancellation & refund policy

Cancelling an order

• Before dispatch: you can cancel any order free of charge. Message us on WhatsApp at +91 90740 82794 or email hello@trendsntrails.in with your order reference (e.g. TNT-20261002-1234).
• After dispatch: the order can no longer be cancelled, but you can return it under the returns policy below once it arrives.
• If you paid online and cancel before dispatch, we refund the full amount, including any delivery charge, to your original payment method.
• We may cancel an order if an item is out of stock, the price shown was clearly wrong, or the delivery address can’t be served. If we cancel, you receive a full refund.

Returns and exchanges

• You can request a return or exchange within 7 days of delivery.
• Items must be unused and unwashed, with original tags, box and packaging, and any free gifts included.
• For footwear, please try shoes indoors on a clean surface. Worn soles can’t be accepted.
• To start, message us with your order reference, the item, the reason, and a photo. We’ll share the return address or arrange a pickup where our courier partners can collect.
• For a size exchange, we cover the cost of sending the new size once, subject to stock.
• For change-of-mind returns, the return shipping cost is deducted from the refund.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with photos or a short unboxing video. We’ll replace the item or refund you in full, including all shipping charges.

Items that can’t be returned

• Items marked as final sale at the time of purchase, unless faulty.
• Items that are used, damaged after delivery, or missing tags or original packaging.
• Gift cards and custom or personalised orders.

Refunds

• We inspect returned items within 2 working days of receiving them, and tell you the result on WhatsApp.
• Approved refunds are processed within 5–7 working days to the original payment method: the same card, UPI ID, net-banking account or wallet used through our payment partner, Razorpay. Orders paid by bank transfer are refunded to the same bank account.
• After we process the refund, your bank or card issuer may take a further 5–7 working days to show it in your account.
• Refunds are made in Indian Rupees (₹). We never charge a cancellation fee for orders cancelled before dispatch.

Need help?

See our shipping & delivery policy and terms & conditions, or contact us using the details below.